Your privacy matters

Privacy Policy

Last updated: 31 October 2026

This Privacy Policy explains how EmpireLabs (“we”, “us” or “our”) may collect, use, disclose and protect information when you visit empirelabs.my or use our websites, products and services.

Please review and customise this policy before publishing. Replace the contact placeholder below and remove or revise any statements that do not match your actual business practices, tools or services.

1. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact information: such as your name, email address, phone number or other details you choose to provide.
Account and service information: information needed to create or manage an account, provide a service, or respond to a request.
Communication data: the content of messages, enquiries, feedback and support requests you send us.
Technical and usage data: such as IP address, browser type, device information, pages viewed, referring pages and approximate usage times, where collected by our website or service providers.
Other information: information you choose to provide or that is collected with your permission or as otherwise permitted by applicable law.

2. How We Use Information

We may use information for purposes such as:

Operating, maintaining and improving our website, products and services;
Responding to enquiries and providing customer support;
Managing accounts, subscriptions, transactions or service requests, where applicable;
Sending service-related notices and, where permitted, updates or marketing communications;
Monitoring performance, preventing fraud, maintaining security and troubleshooting issues; and
Complying with legal obligations and enforcing our agreements.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to remember preferences, understand website usage, improve functionality and support analytics. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. If we use analytics, advertising or other tracking tools, this section should be updated to identify them and explain any choices available to you.

4. When We Share Information

We do not sell personal information as part of our ordinary business practices. We may share information where appropriate with:

Service providers that help us host, secure, analyse or operate our website and services;
Professional advisers or authorities where required by law or necessary to protect rights, safety and security;
A successor or relevant parties in connection with a merger, restructuring or transfer of business; or
Other parties where you have directed us to share information or have otherwise provided consent.

We aim to limit sharing to what is reasonably necessary for the relevant purpose.

5. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining security and meeting legal or accounting requirements. Retention periods depend on the type of information and the reason it was collected.

6. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. International Transfers

Information may be processed or stored in Malaysia or other countries where we or our service providers operate. Where applicable, we take steps intended to ensure that any transfer of personal data is handled in accordance with relevant data protection laws.

8. Your Choices and Rights

Depending on applicable law, you may have rights to request access to or correction of your personal data, withdraw consent where processing is based on consent, or make other requests concerning your information. You may also opt out of promotional emails by using the unsubscribe instructions in the message, where provided. We may need to verify your identity before responding.

9. Children's Privacy

Our website and services are not intended to collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Third-Party Websites and Services

Our website may link to third-party websites, applications or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Changes take effect when the updated policy is published on this page, unless stated otherwise.

12. Contact Us

If you have questions or requests relating to this Privacy Policy or your personal information, contact us at:

EmpireLabs
Website: https://empirelabs.my/
Email: hello@empirelabs.my